Tag Archives: online

Can a Leopard Change?

Personal branding cannot change who you are, but it does change how people perceive you.

CHANGE IS NOT easy. Any time we want to try something new or try to change something about ourselves, certain people are only too happy to smile and say: “A leopard cannot change its spots.”

In saying this, the clear meaning is that people do not change. That maybe we cannot change. And if we could change, it would be incredibly difficult – so much so that we would most certainly give up. That we are what we are, and we shall ever be thus.

Personally, I am not sure how much I believe that. People are changing all the time, but often we do not perceive it. The function of personal branding comes from this idea: that we can affect the perception people have of us, in order to help them understand us as we would like to be understood.

Same leopard. Same spots. But another point of view.

HAVING A PERSONAL brand today is almost obligatory. The need comes from social media and the online culture in which we have immersed ourselves. When someone wants to check us out, or find out who we are, they open Google. What the search engine spits out is the sum total of our existence online. Many HR departments and recruiters insist on perusing the social media sites of prospective candidates, asking the candidate to friend them, follow them, and link with them, and the candidates assent to be “browsed.”

Some recruiters, moreover, take a pass on anyone who either a) has no social media footprint, or b) refuses to share it out of privacy or other concerns. The mere act of writing that sentence made my skin horripilate and break out in goosebumps. The idea of being browsed is bad enough (it sounds like stalking), but being punished for refusing to submit to the prying eyes of strangers? It feels like a sci-fi plot – and a fairly predictable one too!

Nevertheless, this is how we size each other up today, and all the crying in the world will not change it.

If we like you, we swipe right. If not, thanks for playing.

The question we are looking at now, however, how we can manipulate the perception of our personal brand, especially if we effect a major change in our lives or in how we would like to be perceived. This could be as dramatic as looking for a new job, moving to a distant country, or running for public office. Or it could be much subtler: new interests, new friends, breaking old habits, changing old associations.  

Whatever the extent of the changes in your life, you will need them to be reflected in your social media presence, your personal brand. This is especially true if you are a “public” kind of person, posting often about your life. But it is also applicable if you are more discrete, if only to ensure that people know how to stay in touch with you.

Altering Perceptions

THE IMMEDIACY OF being online is both a gift and a curse. On the one hand, it allows you to be in constant contact with many people all at once, imparting rather personal and sometimes intimate information in a rather impersonal way. It overlays a gossamer net of trust over you and your “friends” – they share with you and you share with them. It is a new kind of trust, one that is quite easily given and lost, that the internet and social media engender. Psychologists aver that online chat and communications give rise to a false sense of intimacy among people who do not really know each other. This happens because we project our own feelings and opinions onto the others whenever there is an information gap.

Your personal brand, therefore, is a kind of “persona” that you create for others. People will like, follow, or connect with you because they are attracted in some way to your persona. Because faith in your persona is based on relatively little – some pictures, information, videos, or thoughtful posts – changing any part of it needs to be done carefully. Your online personal brand (excluding people you know in real life) will not include any of the shared experiences that help to create real bonds between people.

If you are looking for a new job, for example, you might consider the kind of people who will be seeing your online persona. Your current boss and colleagues might be shocked to see it, and prospective new bosses might think it a little indelicate. On LinkedIn, there are hundreds of profiles that state LOOKING FOR A NEW JOB in the headline, some of which on profiles of people who are still working.

A subtler way to approach it would be to change your headline from “Sales Representative at Acme Sales” to something like “Proven sales professional in pharmaceuticals”. The fact that you do not refer to your employer, Acme Sales, any more is a clear signal to HR people but perhaps less of a slap in the face to Acme.

What people remember is also something to consider. Last year, with the idea of starting up somewhere new, I announced to the world that I would be moving to the Philippines. When things did not work out as I hoped and I ended up NOT moving, I neglected to alter my persona. Because it felt like a setback, I failed to communicate it – but I have been answering questions about the Philippines for the past year now!

YOU MAY NEVER be able to change a leopard’s spots into a zebra’s stripes, but by curating your personal brand you can make sure that people interpret your spots in the right way. Our online culture pushes us to make snap judgements about each other based on images, but the tools exist to create a full personal brand online, as long as we do not neglect any part of it.

By paying attention to the details, introducing changes slowly and subtly as opposed to bluntly and suddenly, then you can effect a total transformation of your personal brand in very short order.

Spots aside, the leopard is still a leopard.

Website-less in Cyberspace

Branding and Your Website

Labrador has no website Since 1993, there has been a small and steady footwear manufacturer in Zemun whose rise to recognition has been less than meteoric. It is a boutique shoemaker, designing for both men and women, and bringing out new and interesting models each season. Reasonably priced and attractive, this brand should be taking the country, the region, and maybe even the world by storm.

But you will not find them on the web.

Labrador Shoes. Ask anyone around me and you will see that I have been puzzling about this brand for at least two years. I am puzzled by the strategy. I am puzzled by the existence of a website address that has nothing behind it (for at least two years). Worse still, it also shows a Wrong websiteweb address that belongs to another company! I am puzzled by the shoemaker’s ambitions and goals. Are they only interested in Belgrade? Only Serbia? Is there a reason? All things that this inquiring mind wants to know.

Labrador has a Facebook page, adorned with lovely photos of the shoes, listing retail outlets, but not referring us to any kind of headquarters. Perhaps they have the market they want. Perhaps they are happy with organic growth – after all, they have been in business now for 24 years even if I only discovered them relatively recently. Clearly, there is a reason for it. I would very much like to understand it.

It makes me think a lot more about the nature of today’s brand and business environments. There was a day when having a shop on Main Street was your ticket in. You opened your doors, you had a listing in the Yellow Pages, you perhaps took out a few ads in local papers, and Voilà! You’re a brand!

Almost.

In those days, no one could imagine a low-cost vehicle that placed you immediately in front of the entire known world. Dependence on word-of-mouth was high and, if supplemented by advertising, would be just about all you could do to get your brand out there and understood. Brands were built more slowly before the Internet: people grew to love them over time, with experience, and by testimonials.

Fast-forward to today, however, and the story is completely different. People use the web as a first resource in learning about products and brands, and even people. How many times has someone mentioned a name in a meeting and you have Googled them? Or checked them out on LinkedIn? We have developed an info-reflex that we trust more than our own brains and memories.

In this environment, it is a mystery to me how a company like Labrador – ostensibly a brand that wants to sell and wants to win hearts and minds – can be happy not having a working website.

Sine Qua Non

The reality is that a website is all but indispensible. You may not use it to sell your brand online, but it is a showcase for your brand and its messages. All the stories, the values, and the character of your brand can come out of your website. It encompasses all the value of word-of-mouth marketing in one place.

From the days before a websiteVery importantly, having a website is a legitimizer. A company without a website will not be taken as seriously as one that does. A business that only uses social media could be regarded as “cheap” or untrustworthy. Just like the Yellow Pages once was, when you can set up a website for the price of a good meal, it makes people wonder why you do not have one.

But a word of warning – your website must also be good. Since everyone else is out there online, you have to cut through the dross of bad content and poor resolution photos. You must make your website into your Brand Ambassador, always dressed for the occasion. Writing for the Entrepreneur, Tim Knox puts it nicely:

“It’s actually better to have no website at all than to have one that makes your business look bad. Your site speaks volumes about your business. It either says, ‘Hey, look, we take our business so seriously that we have created this wonderful site for our customers!’ or it screams, ‘Hey, look, I let my 10-year-old nephew design my site. Good luck finding anything!’”

– Tim W. Knox, Entrepreneur

Cyberspace, once a word reserved for Sci-fi films, is now the place where our businesses live. We owe it to ourselves and our brands to give them life and fill them with everything necessary to get to know us.

Being without a website in cyberspace is just not an option.