Tag Archives: branding

Branding the Mask

design maskIf the human race can be counted on for anything, it is that we will consistently scare ourselves to death whenever we can. We love to overreact, spin conspiracies, and take (or talk a lot about taking) radical action. It’s what we do.

Another thing we do is we exploit our native fears for commercial purposes.

Enter the Asian Surgical Mask Phenomenon. This is a trend that continues to build and grow year on year. From China to Korea to Japan to any number of Asian nations, the spread of the surgical mask gets wider and wider. On any given day in Shanghai, you can see people walking around, sporting the mask. The mask exists to ward off airborne germs (yours or others) or protect you from air pollution.

But where are the brands?

With hundreds and thousands of blank white spaces covering noses and mouths, why are we not seeing a market for Gucci, Louis Vuitton, and Chanel masks – or Nike, Coca-Cola, and McDonald’s? The opportunity for brand communication is enormous and yet is left almost completely alone.
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It could be that the brands do not want to connect themselves with illness – and that would be justified and understandable. But one has to assume that many of the masks are now being worn less out of necessity than as accessories. In that case, I would expect a swelling tide of branded masks to already be out there.

An argument could be made for luxury brands, adding a new area for expansion in affordable luxury, akin to sunglasses and watches. Surely a “little black dress” could be accompanied by a “little black mask.” Coco Chanel would like the consistency and Lagerfeld would have fun with it.

Sports brands could use them to promote awareness and their concern with the wellbeing of their consumers. Nike shorts. Nike t-shirt. Nike headband. Nike facemask. Just do it.

Sadly, the need for facemasks in high pollution areas is no joke. On “high alert” days in China, people are encouraged to stay indoors rather than expose themselves to the toxic air. In such an environment, masking up is good alternative to hiding yourself away. And people are doing it in droves. There is so much demand in China, for example, that the counterfeiters have moved in on the territory. What do they know that the big brands don’t?

It is curious to me, therefore, that this opportunity is being neglected. If the facemask is becoming de rigeur, surely fashion mavens should be calling for their integration in one’s total look. Sunglasses were invented for UV protection, but people now choose them based first on how they look and only then on how they protect.pipemask

Depending on my mood, I would certainly have a notapipe branded mask for working days, a Puma mask to match my sneakers, and perhaps an Armani mask for formal occasions.

In the words of Karl Lagerfeld himself: “Don’t dress to kill, dress to survive.”

 

 

 

Branding and Blind Spots

While knowing the unknown may not be possible, it is certainly possible to imagine the unthinkable.

 

You have a new brand.

You are engaged in the production of Stuff for which you made an Investment. The Stuff you make requires a huge production Staff and a Factory. The Distribution of the Stuff requires a whole bunch of Trucks. The Sale of the Stuff requires a raft of salespeople traversing the country.

Stuff. Investment. Staff. Factory. Distribution. Trucks. Sales.

These are key messages that Stuff Inc. would like to communicate to the world at large and its stakeholder base about your brand. The Stuff you make is needed by many, desired by all, and you can talk about your commitment to manufacturing, your level of investment, your employment contribution and your efficiency in getting it on the shelves so consumers may buy it at a reasonable price. Nothing but good news here.

But the real story is the one that is sitting in your blind spot.

A blind spot is a point in the human eye where visual information is missing. Normally, the brain compensates for this spot by filling in information from the other eye or from the imagination. Therefore, when you merely look at something, you cannot be sure that what you “see” is exactly what there is. These blind spots are known as “scotomata” – and everybody has them.

By the same token, a company is made up of individual humans, each with a brace of human eyes and a collection of bigger and smaller scotomata. When you are preparing to deliver your Good News to the waiting stakeholders, you must ask yourself – what am I not seeing?

Perhaps your Stuff has harmful side effects. Maybe the Investment you made has been mismanaged. Your Staff may not be uniformly happy. Your Distribution may break down in certain parts of the country. Your Trucks burn dirty fuel. And your Salespeople may be chronic liars….

Out of SightShelfTutorial15

Getting the Good News to stakeholders is not a simple task. They will always see your situation from a different perspective. Some of them will want to shine a light into your blind spots and reveal aspects of your business that you have not discussed. This is where communications in companies goes astray. In fact, and in many instances, we are not taking about deliberate deception on your part. This is really a case of others seeing what you cannot.

A sound brand strategy relies on your ability to see the full picture – no dark shadows, no blind spots, no unexplored regions. As a result, many companies who know this may choose voluntarily not to communicate at all rather than run the risk of having something come to light that they may have overlooked.

This is, in my view, a mistaken approach. The fact remains that we can never have 100 percent certainty that we covered all the angles. We may have turned the chess board around several times and still not see the pawn which is about to corner our king.

Knowing the Unknown

By deliberately holding back and saying nothing out of fear, you are also sending a message about Stuff Inc., your nice little company with its nice little story, which tells stakeholders that you may really have something to hide.

If you choose to communicate, your job is simply to explore these possible dark corners, to create What-If scenarios to cover your blind spots. In this case, having an outside view will help apply a new set of eyes – colder and more objective eyes – to try to poke holes in your story. Your consultant, like your doctor, will make a full diagnosis and attempt to see everything before writing any prescription.

While knowing the unknown may not be possible, it is certainly possible to imagine the unthinkable. In this way, you can tell the world about the Stuff that you produce, how you do it, and what benefits it brings. Your blind spots are still there and still essentially dark, but by careful thinking you can be ready to explore them with the stakeholders and keep your nice story about your new business intact.

The Duty to be Different

The client always knows best.

The recent news that Uber founder and CEO Travis Kalanick decided to undertake its own spectacular rebranding, choosing to do it in-house and deep-sixing their agencies, is a black eye to branding professionals everywhere.

The message? You just don’t get it.

The fact that Kalanick couldn’t trust anyone else to brand his company should send shudders throughout the branding industry – it signals that the industry is stagnating and running out of good ideas. Or at least it has allowed the perception of this syndrome to take over.

When I heard about this, the first question that came to my mind was why? Did his agencies let him down? Did he feel that being the innovator and leader of this market was not getting enough play in the media? Was he just tired of seeing the same old “U” everywhere? And I mean EVERYWHERE.

The only thing that made sense to me was that the Uber chief was dissatisfied with what he saw when he looked at his brand. He lost the feeling that Uber’s brand was communicating all that it needed to say to all the people who needed to know it, to feel it, and to experience it.

And apparently no one was showing him anything better.

The conclusion he drew, however, was flawed. That is: if no one would show him a more creative idea, then he must do it himself. That is the equivalent of deciding to perform brain surgery because a team of doctors had no answers. I do not wish to say that Travis Kalanick has no creative branding ideas – only that he has not devoted his life to expanding upon them.

‘Creative,’ in the meantime, has become a huge industry. It is in marketing, advertising, branding, and everywhere else we can try to stick it. The word is starting to lose meaning. The most unfortunate side of this is that everything that becomes an industry unto itself will sooner or later succumb to complacency, to stagnation, and to standardization.

Reading through the press today, we see many people trying to define what is going on in branding today – it is interactive, it is breakthrough, it is disruptive. Yet all of these terms, and many more in the jargonicon, only serve to describe the way in which a consumer perceives a brand.

In the end, the brand is successful when the consumer, for reasons far beyond the product features or design, loves it. A brand is successful when it creates for itself a place in the consumer’s heart and soul.

That’s me, he should say. That’s my brand.

Moments and Momentum

462847The ways to achieve this for a brand are many and varied, but throwing a lot of Creative at it will not help unless there is a rationale and a reason behind it. For me, creativity is a spark. It is a Moment. That spark ignites a lot of hard work to find the best way to express it.

Branding agencies, as opposed to business innovators and entrepreneurs, spend most of their waking hours striving to discover these Moments. They do it on behalf of clients who just do not have the time or inclination to do it themselves. This is just a simple function of optimum use of resources.

Your housepainter knows 37 shades of white – you know one or two. Why not listen to him?

Branding is so much more than a logo and a new coat of paint. Although I will not go into an analysis of Uber’s rebrand here, I will say that I find it to be more cosmetic than fundamental. Again, this is not Kalanick’s fault – it is not what he is best at – but it is the fault of any agency that presented to him. They failed him. They did not show him a vision of the brand that could move him.

In my experience, the best branding projects are born of a kind of synergy between the business and the branding agency. No one knows and understands a business better than its owners or managers; and no one understands how to spread that understanding better than a brander. The two must work hand in hand to forge a lasting brand.

The duty of the branding agency, however, is to think differently than the businessperson. Ideas, values, emotional bonds, and gut feelings must find their expression in such a way that EVERYONE can relate positively to the brand. Not because it makes logical and practical sense, but because it feels right.

Can a layperson hit upon such an idea? Of course he could. And I could possibly hit a hole in one at the 18th hole.

But I am not a golfer – what are my chances?

Fusion Reaction

In the category of Worst Brand Names, I nominate a recent discovery: NUXE.

Meant to be a “beauty brand which would bring together Nature and Luxury”, what we are left with is a rather strange set of associations. Continue reading

Smoke, Mirrors, and Experiential Branding

Can everyone please get real?

It seems you cannot read any article about branding these days without someone saying that experiential branding is the Next Big Thing. That only experiential branding will appeal to the elusive Millennials. That it is experiential branding that allows a consumer to remember the brand better and more fondly than “traditional” branding.

Traditional branding?

The misnomer in all of this is the word experiential. The fact is that ALL branding – if it is done properly – has the end goal of engaging the consumer on an emotional level. If we do not care about the brand, then any kind of experience is out of the question.

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Branding: Does a Quality Product Sell Itself?

Ever been to a party where you don’t know anyone?

This is the consumer world in which we all live and struggle for attention. Our products and services suffer the same psychological anguish all the time. Who knows us? Who wants to get to know us? Why will someone pick up your product in Walmart? Why will someone try on your shirt in Saks Fifth Avenue? Is it because your product is just so much better than any other?

Sorry. No.

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Is China Ready To Build Global Brands? | Branding Strategy Insider

Brands in China Series

David Aaker thinks that it will be decades before Chinese companies are ready to develop strong brands capable of competing on the global stage. While I do not agree with his blanket assessment, I can personally vouch for one of the reasons he cites for his point of view. Unless senior managers at Chinese companies value the power of branding, then investment in brand and advertising will likely be wasted.

Source: Is China Ready To Build Global Brands? | Branding Strategy Insider

The Made-in-China Syndrome

IT IS THE largest manufacturing base in the world. It is the largest single consumer base on the planet. Yet China’s brand and reputation seems to mean only cheap and mass-produced.

Is this just the way things are?

China has become the world’s largest consumer of luxury goods. This has come about, according to various sources, because of an increase in Chinese wealth in certain strata of society, because of the allure of Western luxury super-brands such as Louis Vuitton, Chanel or Dior, and to a large extent on the lack of recognized brands coming from the People’s Republic. As a consumer powerhouse, China will keep the luxury sector afloat in years to come.

The question, however, is why are there so few Chinese luxury brands that are known abroad. Such brands are present on the market, including the Red Flag sedan of Chairman Mao, luxury retailer Shanghai Tang, or the luxury fashion label Ne Tiger. And while Shanghai Tang has made it to London (and Bangkok, Honolulu, Miami, New York, Las Vegas, Madrid, Paris, Tokyo, and Macau), there are no significant Made-in-China luxury brands to be found outside the country.

The Experts

Any discussion about luxury in China, moreover, brings the experts out in droves. They want to tell us about socio-economic indicators and drivers. They want to tell us about the rise of the Chinese middle class. They will also have a few slides about the spending power of the new Chinese super-rich and their habits.

This is all very interesting. But where are the brands?

Talking to a group of (mostly European) master’s students in Suzhou today, I asked the question: What does Made-in-China mean? And the answers came back –

“Too Chinese”
“Cheap.”
“Mass produced.”
“Bad quality.”

Bad rap. The argument that they were “too Chinese” meant that the Chinese culture and its associations are too far removed from Western Europe or America to have any impact. This may be true. But the opposite is also true – France and Italy are far from Beijing and yet their traditions are not seen as “too French.”

Brands around the world depend on China for their production. Huge volumes can be handled quickly and reliably at very reasonable prices. And this is probably the biggest stigma-generator of all.

Made-in-China is cheapened by Western brands who DEMAND the cheap, the cut-corners, and light-speed production times. Western brands producing in China count on the low price, and they accept lower quality to get it cheap and fast.

Maotai

Moutai

All of this redounds to the detriment of Made-in-China. None of this has anything to do with the centuries of tradition behind brands like Moutai, the most expensive Chinese liquor or Shui Jing Fang whose spirits are sold for hundreds of euros. But export these to Paris and they will sit quietly on the shelves, undisturbed by consumer desire.

Problematically, Chinese brands suffer from our bad memories. We have lost the memory of the China of the Silk Road and Marco Polo when anything brought back from the mysterious East had intrinsic value based on its provenance. Today, the effect runs the other way.

The answer to the question about Chinese brands and Made-in-China is that there ARE brands but we do not let them in. We choose not to understand them. We do not look beyond the China we know.

And the intrepid brand developer who is able to show the Western world a brand made in China whose value and prestige can outshine our own luxury brands will have a foothold in the future.

Brands in China Series

Brand: Serbia

serbia_products_mugWhat are the vital elements of a country’s brand?

The branding of Serbia has been going through a very long series of false starts and misfires for as long as I have known about it. I was involved in an early post-transition project in 2004 and 2005, but the branding initiative was ultimately shelved because no one could address the elephant in the conference room:

What is Serbia’s brand?

There are many schools of thought and many able practitioners of “nation branding” available for people seeking to answer this question. One group thinks that national products should take the fore, associating a country with what it produces. The examples of this kind of branding are many. Italy for example could be linked with pasta, coffee, design, fashion, or ice cream. But does this capture the essence?

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5 Steps to Building Your Restaurant Brand

How often have you gone out to a restaurant and said, “It’s just not like it used to be?”

If someone (like me for example) would come up to you after and ask you exactly WHAT wasn’t the same, the answer might not be easy. With restaurants, their brands are a synesthetic mix – maybe the food has changed, maybe the décor, maybe the lighting, maybe the seating arrangement, maybe the ambient aromas, maybe the music has been turned up, turned down, or turned on its head.

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